Retail Operations Manager

Location: Shrewsbury and Telford
Salary: £42,750-£45,000
Contract Type: Permanent
Position Type: Full Time
Hours: 37.5

Severn Hospice is one of the region's leading and much-loved charities, caring for people living with incurable illness across Shropshire, Telford & Wrekin and Mid Wales. We're looking for an experienced, motivated and commercially-minded Retail Operations Manager to join our thriving retail team.

Our network of over 30 community shops plays a vital role in raising income that helps to fund our caring services, and this newly developed role will be instrumental in supporting the delivery of our ambitious retail strategy and future growth.

Working closely with the Associate Director of Trading, you will provide leadership and operational oversight across our retail network, including logistics, stock management, compliance, operational processes and the retail office function.

With responsibility for monitoring performance, analysing data and reporting on key operational measures, you will identify opportunities to improve efficiency and support commercial growth.

As collaborative and solutions-focused leader, you will manage and develop the retail office team, ensuring effective communication, administration and operational support. You will also work closely with Retail Area Managers, shop teams and colleagues across the hospice to support successful seasonal campaigns, new goods programmes and other commercial initiatives.

The role will also play a key part in the planning and delivery of new shop openings, relocations and refurbishments, ensuring projects are well coordinated, fully stocked, operationally ready and delivered to a high standard.

Caring is what we do best, and this extends to the way we support and develop our people. If have strong organisational skills, commercial awareness and a passion for making a difference in your local community, we'd love to hear from you.

Interviews to be held on Tuesday 3rd November 2026.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.